Shipping policy

# Shipping Policy

Last updated: October 31, 2026

This policy applies to orders placed at [littlelumen.shop](https://littlelumen.shop), operated by RED OAKS SHUTTER, INC.

## Destinations

We currently ship eligible orders to addresses in the United States and United Kingdom. Available destinations and shipping methods are confirmed at checkout. Carrier or local restrictions may make some addresses unavailable.

## Processing time

After payment is authorized and the shipping address is verified, orders are generally processed and dispatched within 2–3 business days. Weekends and public holidays are excluded. We will contact you if an unexpected issue affects processing.

## Estimated delivery

Estimated transit time after dispatch is 20–45 calendar days. This is an estimate, not a guaranteed delivery date. Customs, weather, carrier capacity, holidays, address issues, and transportation disruptions may affect delivery.

## Shipping charges and taxes

Standard shipping is free when the merchandise subtotal is greater than US$30. Any shipping charge for an order of US$30 or less is displayed at checkout before payment. We do not ask customers to pay a separate tax or import-duty charge upon delivery; applicable amounts are included in the checkout total or handled by us where required by law.

## Tracking and missing parcels

To request available tracking details, email mrs.dirantame@outlook.com with your order number. Carrier updates may take time to appear after dispatch.

If your parcel appears delayed or missing, contact us with your order number and delivery address. We will review the carrier information and open an inquiry where appropriate. If the carrier confirms the parcel is lost, we will arrange a replacement shipment or refund at no additional cost, subject to availability and applicable law. If tracking shows delivery but you cannot find the parcel, check with household members, neighbors, building staff, and the carrier; we can assist with an inquiry.

## Address changes

Please verify your delivery address before placing an order. Contact us promptly if you find an error; changes cannot be guaranteed after dispatch. We will not add taxes or duties to a replacement required because of carrier loss or our fulfillment error.

For shipping or tracking help, email mrs.dirantame@outlook.com.